Route support calls
The SIP connection sends the call to the selected support intake agent running on the Mac.
Customer support intake before the human handoff.
An example Telepath workflow for gathering issue details, urgency, account context, and the caller's preferred follow-up path before a human gets involved.
Coming Soonfor macOS
Runs from the Mac
One active AI voice call at a time for call fidelity and predictable local resource use.
Uses your SIP provider
Connect through Telnyx, Twilio, or generic SIP while Telepath keeps call state visible.
Sends support outcomes
Webhook tools can create tickets, look up customer context, notify support, or flag escalation needs.
How the workflow works.
Support calls often fail at the first handoff. This workflow gives the human team a clean starting point.
Example result
- Outcome
- Escalate
- Urgency
- High
- Webhook
- Sent
Gather the issue
The agent asks what happened, when it started, what is affected, and whether the issue is urgent.
Look up customer context
Approved webhook tools can retrieve customer-owned context before the agent relies on it.
Prepare review
Telepath can send the summary to a ticketing workflow, notify the team, or mark the call for escalation.
Support outcomes Telepath can capture.
Support intake is useful when the next person starts with issue context instead of a blank ticket.
Issue summary
What happened, when it started, and what the caller already tried.
Urgency
Routine, high priority, blocked, or needs immediate human review.
Affected product or service
The product, service, location, device, or account area involved.
Account lookup
Caller ID or phone-based context returned from a customer-owned workflow.
Escalation
A signal that support, success, or operations should review quickly.
Follow-up path
Preferred channel, callback window, and who should respond.
What webhook tools can send.
Telepath can send support intake results to the workflow that already owns issue handling.
Ticket draft
Create a support item with issue summary, urgency, caller details, and call ID.
Customer lookup
Fetch context from a customer-owned HTTPS workflow before creating the next action.
Escalation notice
Notify support when urgency, account risk, or unclear context needs human review.
Related Telepath workflows
Continue with nearby workflows that use the same Mac-native calling and webhook tools.
Telepath is coming soon for macOS.
Collect support intake from an Apple Silicon Mac with SIP provider choice and webhook tools.
Soon