Review the follow-up list
The operator checks contact readiness, selected agent, SIP connection, and context before calls begin.
Customer follow-up calls that surface what still needs attention.
An example Telepath workflow for checking satisfaction, finding unresolved issues, and preparing human follow-up after a service, visit, purchase, or support interaction.
Coming Soonfor macOS
Runs from the Mac
One active AI voice call at a time for call fidelity and predictable local resource use.
Uses your SIP provider
Connect through Telnyx, Twilio, or generic SIP while Telepath keeps call state visible.
Sends follow-up outcomes
Webhook tools can send summaries, issue flags, review tasks, or customer updates.
How the workflow works.
Follow-up calls are often simple but valuable. The agent asks the same core questions consistently and leaves a clean result.
Example result
- Outcome
- Issue
- Follow-up
- Requested
- Webhook
- Sent
Place one call at a time
Telepath keeps the call focused and local instead of chasing parallel call volume.
Ask what happened
The agent checks satisfaction, unresolved issues, desired follow-up, and whether a human should call back.
Send the follow-up result
Approved webhook tools can send summaries, issue flags, review tasks, or customer updates.
Follow-up outcomes Telepath can capture.
Post-service calls should help the team understand whether the customer is satisfied or needs attention.
Satisfied
A positive check-in with optional notes about what went well.
Unresolved issue
A problem that still needs support, service, or account-owner follow-up.
Callback requested
Preferred callback window, phone number, and reason for the request.
Escalation
A signal that the issue needs human attention quickly.
Review note
A short summary for the person who owns the customer relationship.
Feedback
Specific comments, sentiment, and follow-up context.
What webhook tools can send.
Telepath can pass follow-up results into the workflow your team already uses to close the loop.
Review task
Create a task when a customer reports an unresolved issue or asks for follow-up.
Team notification
Notify support, operations, or success when a customer needs attention.
Customer update
Send satisfaction status, issue summary, and call ID to a customer-owned workflow.
Related Telepath workflows
Continue with nearby workflows that use the same Mac-native calling and webhook tools.
Telepath is coming soon for macOS.
Run customer follow-up calls from an Apple Silicon Mac with SIP provider choice and webhook outcomes.
Soon