Use after-hours routing
The SIP provider routes calls to the inbound agent when the team is closed, overloaded, or unavailable.
After-hours answering that separates routine from urgent.
An example Telepath workflow for answering after-hours and overflow calls, separating routine messages from urgent follow-up, and keeping a clean record on the Mac.
Coming Soonfor macOS
Runs from the Mac
One active AI voice call at a time for call fidelity and predictable local resource use.
Uses your SIP provider
Connect through Telnyx, Twilio, or generic SIP while Telepath keeps call state visible.
Sends after-hours outcomes
Webhook tools can notify an on-call person, create callback tasks, or queue messages for the next business day.
How the workflow works.
This workflow is for businesses that want a real answer after closing, not a loose message that someone has to decode later.
Example result
- Outcome
- Urgent
- Follow-up
- On-call
- Webhook
- Sent
Collect reason and urgency
Callers explain what happened, who they need, and whether the issue should wait or be escalated.
Classify the message
Telepath captures routine message, urgent issue, next-business-day follow-up, or escalation request.
Send the next action
A summary can go to a team notification, ticket queue, callback list, or custom HTTPS endpoint.
After-hours outcomes Telepath can capture.
Every after-hours call should end with a clear status and a next action that a person can trust.
Routine message
A standard message with caller details and the reason they called.
Urgent issue
A call marked as time-sensitive with context for human review.
Next-business-day follow-up
A request queued for normal business hours with preferred contact timing.
Escalation request
A call that needs the on-call person, owner, or specialist notified.
Caller context
Name, phone number, affected service, and any account details the caller provides.
Review note
A short summary for the person who handles the call later.
What webhook tools can send.
Telepath can pass after-hours results into the systems your team already watches.
On-call notification
Send urgent summaries to the person or team responsible for after-hours response.
Callback queue
Create a next-business-day callback task with reason, urgency, and caller details.
Review item
Send routine messages into a task list, support queue, or custom HTTPS endpoint.
Related Telepath workflows
Continue with nearby workflows that use the same Mac-native calling and webhook tools.
Telepath is coming soon for macOS.
Answer after-hours calls with SIP provider choice, local call state, and approved webhook tools.
Soon